FAQ

Pill organizers

Which format should I choose?

7-Day has seven compartments arranged Monday through Sunday. AM / PM has 14 compartments across separate morning and evening trays for seven days. Daily 3 has three compartments for morning, noon, and night in a single day.

How does the sliding format work?

The inner tray moves through the outer sleeve using the side button mechanism.

Where can I find dimensions?

The 7-Day product page lists overall and compartment dimensions. AM / PM and Daily 3 dimensions will be added when confirmed. Compare your pills with the listed compartment dimensions before choosing a format.

What is included?

7-Day includes one organizer. AM / PM includes one AM tray and sleeve and one PM tray and sleeve. Daily 3 includes one daily organizer. Pills and other demonstration items are not included.

What materials are used?

The main organizer components are PLA. Products are made to order; fine layer lines and small surface differences may be visible.

Care

How should I care for my pill organizer?

Wipe with a soft cloth as needed. Avoid prolonged exposure to high heat or direct sunlight.

Shipping & Orders

Where do you ship from?

All orders ship from the United States.

How long does shipping take?

Orders typically arrive within 3–7 business days after shipment.

Delivery times may vary depending on the destination, shipping carrier, weather conditions, and seasonal shipping volume.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email containing your tracking information.

Do you ship internationally?

Currently, we ship within the United States only. International shipping may become available in the future.

Returns & Order Issues

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be returned unused and in their original condition.

Return shipping is paid by the customer, and a 20% restocking fee applies to the refunded amount.

If your item arrived damaged or incorrect, please contact us before starting a return — those situations are handled separately and are described below.

What if my item arrives damaged?

Please contact us with your order number and clear photos of the item and its packaging. We will review the issue and help resolve it with an appropriate replacement or refund.

What if I receive the wrong item?

Please contact us with your order number and a photo of the item you received. We will review the issue and help correct it as quickly as possible.

What if my order is missing?

First, check the tracking information and confirm that the shipping address entered at checkout is correct.

If the tracking information shows that the package was delivered but you cannot locate it, please contact the shipping carrier first and then reach out to us with your order number.

Contact

For product and order questions, email formandfix@gmail.com.